fantasibetPrivacy Policy

This page describes what we collect when you use fantasibet and how we keep that data protected. We understand that your privacy is important, and we are committed to handling your personal information responsibly. When you register an account, deposit via DANA, e-wallet, mobile banking, or bank transfer, or interact with our slot games, live-casino tables, and sportsbook, you share information with us. We describe exactly what we collect, who can access it, and what rights you have regarding your data.

Our privacy practices comply with applicable data protection regulations in supported jurisdictions. We do not sell your personal data to third parties. We share information only with payment processors (your bank, wallet provider), our support team, and legal authorities when required by law. We use encryption, secure servers, and access controls to protect your account and financial information.

This policy applies to everyone who accesses fantasibet, whether you are playing in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported location. Our services are available only where local law permits; you are responsible for verifying that your use complies with your jurisdiction's regulations.

What Data We Collect on fantasibet

We collect the following categories of information when you create and use your fantasibet account:

Account Information: your email address, username, password (encrypted), phone number, and date of birth.
Identity Verification Data: your national ID number, passport details, or driving licence details; a scanned copy of your ID; and a liveness selfie for fraud prevention.
Financial Information: your bank account number, wallet account details, and transaction history (deposits, withdrawals, game activity).
Device Information: your IP address, browser type, operating system, and device identifier to detect fraud and enforce security policies.
Game Activity: your slot spins (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-casino table participation, and sportsbook wagers; your account balance and transaction logs.
Communication Data: emails and support tickets you send us, and our responses.

We do not collect payment card details directly

When you deposit via OVO, e-wallet, mobile banking, or bank transfer, your bank or wallet provider handles your card or account credentials. fantasibet receives only confirmation that your payment was successful; we never store your card number or PIN.

How We Use Your Data

We use the information we collect for the following purposes:

Account Management: to create and manage your fantasibet account, authenticate you at login, and send you account notifications.
Fraud Prevention: to verify your identity, detect unauthorized access, and prevent account takeover or payment fraud.
Payment Processing: to process your deposits and withdrawals through local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment.
Game Delivery: to deliver slot games, live-casino streams, and sportsbook services; to maintain your account balance and game history.
Customer Support: to respond to your inquiries, resolve disputes, and provide multilingual assistance.
Legal Compliance: to comply with anti-money-laundering (AML), know-your-customer (KYC), and tax regulations in supported jurisdictions.
Platform Improvement: to analyze how you use fantasibet, identify technical issues, and improve our services (we use only anonymized, aggregated data for this purpose).

Third Parties and Data Sharing

We share your data with the following third parties only to the extent necessary:

Payment Processors: your bank (e-wallet, mobile banking, local payment, online payment), wallet providers (e-wallet, mobile banking, local payment, online payment, e-wallet), and our acquiring bank receive your transaction details to process deposits and withdrawals.
Compliance Partners: anti-fraud vendors and identity-verification services receive your ID and verification selfie to confirm your identity and detect fraud.
Legal Authorities: if required by court order, police warrant, or applicable law, we may disclose your information to government agencies.
Our Support Team: our customer-service staff may access your account details to resolve disputes, process withdrawals, and answer questions.

We do not sell your personal data to marketers, data brokers, or other third parties. We do not share your information for direct marketing without your consent.

Data Retention: We retain your account data, transaction history, and identity verification documents for as long as your account is active, plus seven years after account closure for legal compliance.
Data Encryption: We use industry-standard encryption (TLS/SSL) for all data in transit. Your password is encrypted and cannot be viewed by fantasibet staff, even during support interactions.
Cookies and Tracking: We use cookies to maintain your session and remember login preferences. You can disable cookies in your browser, but some fantasibet features may not work properly without them.

Your Data Rights on fantasibet

You have the following rights regarding your data:

Access: you can view your account information, game history, and transaction records at any time in your fantasibet dashboard.
Correction: if your account details are incorrect (e.g., wrong email or phone number), contact support and we will update them.
Deletion: you can request deletion of your fantasibet account. We will anonymize your personal data but retain transaction records for legal compliance.
Data Portability: you can request a copy of your account data in a portable format (e.g., CSV or JSON). Contact support with this request.
Withdrawal of Consent: if you granted consent for specific data uses (e.g., marketing emails), you can withdraw that consent at any time.

To exercise any of these rights, contact our support team with your fantasibet account email and a clear description of your request. We will respond within standard business hours, typically within one business day.

International Data Transfers

fantasibet operates servers and processes data in multiple jurisdictions to ensure service continuity and performance. Your data may be stored or processed outside Indonesia, including in data centres operated by our cloud providers. We ensure that all data transfers comply with applicable privacy laws and are protected by contractual safeguards (such as Standard Contractual Clauses) that guarantee your data receives equivalent protection regardless of location. By using fantasibet, you consent to international data transfers as described in this policy.

Our fantasibet Security and Policy Contact

We implement comprehensive security measures to protect your data: encrypted password storage, multi-factor authentication (available upon request), secure socket layer (SSL) encryption for all web traffic, regular security audits, and restricted staff access to sensitive information. However, no security system is completely risk-free. If you believe your fantasibet account has been compromised, change your password immediately and contact support.

We regularly review and update this privacy policy to reflect changes in our practices, technology, and applicable law. We will notify you of material changes by email or by displaying a notice on our website. Your continued use of fantasibet after policy changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have questions or concerns about our privacy practices, contact our support team at any time. Our team is available during business hours to address your inquiries, whether regarding data access, account deletion, security concerns, or any other privacy matter. We are committed to transparent, responsive communication regarding your personal information on fantasibet.